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At My Energy Deals, we strive to provide excellent service to all our customers. However, if you are dissatisfied with any aspect of our service, we encourage you to let us know so that we can address your concerns promptly and effectively.
If you have a complaint about our website or services, you can contact us using one of the following methods:
Online Form: Fill out our online form via the contact us page, providing details about your complaint and how you would like it to be resolved.
Email: Send an email to info@myenergydeals.co.uk with details of your complaint and any relevant supporting documentation.
Phone: Call our customer service team at 01204295341 to discuss your complaint over the phone.
Once we receive your complaint, we will acknowledge receipt within 48 hours and begin investigating the issue. We aim to resolve all complaints as quickly and efficiently as possible, and we will keep you informed of our progress throughout the process.
If you are not satisfied with the resolution of your complaint, you have the right to escalate the matter further. You can request a review by a senior member of our team or seek independent arbitration through a recognized dispute resolution service.
• Energy Ombudsman can be used if a complaint has not been resolved after 8 weeks or if deadlock has been reached
• Energy Ombudsman is impartial and free to use
• Energy Ombudsman can be contacted in the following way:
• Name: Energy Ombudsman
• Website: www.energyombudsman.org
• Email: enquiry@energyombudsman.org
• Phone: 0330 440 1624 (Monday to Friday, 8am to 8pm, and Saturday, 9am to 1pm)
• Post: Energy Ombudsman, P.O. Box 966, Warrington, WA4 9DF
If you have any questions about our complaints procedure or need assistance with making a complaint, please contact our customer service team at info@myenergydeals.co.uk or 01204295341
At My Energy Deals, we’re dedicated to helping businesses of all sizes find the best energy solutions to meet their needs.